News & Media Centre

We’re delighted to announce that our insurance broker 1ST CENTRAL won the ‘Gold’ accolade for ‘Excellence in Technology’ at the Insurance Times Awards.

The award recognises the impact of our cloud-based telephony platform which, in partnership with Olive Communications, delivers on improved consumer experience within our customer contact centre.

This investment in technology and commitment to digital transformation means that we not only abide by the latest legislative changes, but that we ensure that our high-quality customer service is maintained at all times.

This way of working streamlines operational efficiencies, and this in turn empowers employees to become increasingly collaborative and productive, ready for the workplace of the future.

Zuzana Clark, General Manager of Operations said: “The award for Excellence in Technology not only demonstrates the dedication we have to ensuring our technology infrastructure is agile, robust and market leading, but that every decision we make has our customers at the heart of it.”

Chief Commercial Officer for First Central Insurance & Technology Group, Andy James, said: “In a digitally transforming world, we’re able to confidently look ahead to the future, safe in the knowledge that we’ve embraced innovation and have a solid foundation for continuing to provide fantastic customer service and meet our own ambitious growth goals.”