Zuzana joined First Central as Head of Premium Finance in 2012. Over time, her role broadened into operations to include Contact Centre management, service quality, customer claims and operational excellence, resulting in her becoming Operations Director in January 2019. She was then promoted to Programme Director in January 2020.
Reporting to the Group CEO and working closely with the C-suite, Zuzana is responsible for the delivery of agreed strategic priorities. She works across the business matrix, driving high-performing multidisciplinary teams and ensuring effective programme delivery.
Zuzana has vast experience of the Financial Services sector and in leading teams through largescale projects across the business, resulting in strategy optimisation and overall performance improvement. Her previous senior leadership roles were at Premium Credit Ltd and TheJudge Ltd.
In her spare time, Zuzana enjoys travelling and learning about new cultures, as well as walking, cycling and trying her hand at interior design.