Our new brand’s here!
It’s Central: 1st Central.
Insurance worth paying for
We’re a fast-growing UK insurer, built on our own market-leading technology, providing effortless customer experiences and value that goes beyond price.
The story of 1st Central
1st Central is a leading UK-based personal lines insurer, providing motor and home insurance products to 1.5 million customers. Since launching in 2008, we have focused on delivering great value to customers through high quality, cost effective insurance products backed up by brilliant service. Our success has been enabled by our innovative technology and our exceptional colleagues.
We have built a business with agility at its heart
We have invested over £100m in developing our own technology and enriching our own data, rather than choosing ‘off-the-shelf’ systems. Alongside our entrepreneurial culture, this allows us to deliver greater value, faster. We’ve made thousands of improvements to our business and to the products and services we offer. Over more than a decade these have resulted in a truly differentiated business.
‘Excellent’ 4.5 out of 5 on Trustpilot
Don’t just take our word for it. Our customers rate us ‘Excellent’ on Trustpilot, with over 110,000 5-star reviews.
4.5 out of 5 on Glassdoor
Our colleagues have spoken! We have the highest Glassdoor score among our peers and 22nd in the UK across all company sizes and sectors.
Best Large Insurance Employer
2024 Best Large Insurance Employer at the British Insurance Awards. Recognising our commitment to creating a culture of individual growth and team development..png?width=773&height=493&ext=.png){kind=logo}
ServiceMark award
We're also proud to have achieved the prestigious ServiceMark award from Institute of Customer Service for the third time running.
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Employee Net Promotor Score
Measures how likely our colleagues are to recommend 1st Central as a great place to work, placing us in the top 5% of UK financial services employers!
Our people and culture
Our colleagues are the heartbeat of our business; they make delivering our ambitious plans possible. Although we’ve grown a lot as a business, we maintain our agile approach while creating a safe and positive environment for colleagues to thrive in. We’re always on the lookout for talented people that can help us on our growth journey.
We highly value experience across all sectors (not just insurance!) and believe diverse thinking leads to better solutions. We think 1st Central is an incredible place to work and so do all our colleagues, but don’t just take our word for it.
Building a resilient and sustainable future
Our ESG vision at 1st Central is to create a sustainable business landscape through responsible practices that prioritise the wellbeing of people and the planet. We’re committed to reducing our carbon footprint, promoting diversity and inclusion, and upholding high standards of governance.
News and Insights
